Privacy Policy

Orzenta ("we," "us," or "our") operates the website orzenta.com and provides AI-powered business automation services. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, use our services, or communicate with us via phone, email, or text message.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, phone number, business name, and mailing address.
• Business Information: Industry, business size, website URL, and other details relevant to providing our services.
• Communication Records: Emails, phone calls, text messages, and other correspondence you send to us.
• Payment Information: Billing details processed securely through our payment processor (we do not store full card numbers).
• Website Usage Data: IP address, browser type, pages visited, time on site, and referral source, collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Communicate with you about your account, appointments, or service updates
• Send automated SMS/text messages and emails you have opted in to receive
• Respond to your inquiries and provide customer support
• Process transactions and send billing-related communications
• Send marketing or promotional communications (only to users who have consented)
• Comply with legal obligations
• Analyze usage trends and improve the user experience on our website

3. SMS / Text Message Communications

These messages may include appointment reminders, service follow-ups, lead responses, review requests, and promotional offers related to our services.

• Message frequency may vary. You can expect to receive up to 10 messages per month, depending on your engagement with our services.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out: Reply STOP to any text message at any time. You will receive a one-time confirmation then no further messages. Re-opt in anytime by texting START.
• For help: Reply HELP to any text message, or contact us at hello@orzenta.com.
• We do not sell or share your phone number with third parties for their marketing purposes.
• Carriers are not liable for delayed or undelivered messages.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in delivering services (e.g., CRM platforms, email and SMS providers, payment processors). These vendors are bound by confidentiality obligations.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business assets.
• With Your Consent: For any other purpose with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie preferences through your browser settings. Disabling cookies may limit some features of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion of your data, we will remove it within a reasonable timeframe, except where we are required to retain it for legal or business purposes.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for SMS messaging by replying STOP
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at hello@orzenta.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after changes take effect constitutes your acceptance of the revised policy.

12. Contact Us