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AI Receptionist & Intake Assistant · For Law Firms

Every missed call is a client calling another firm.

Most people calling a lawyer are stressed, in a hurry, and dialing three firms at once. If yours goes to voicemail at 6 PM, they've already left a message somewhere else. We stand up an AI receptionist that picks up every call, takes down what happened, and gets them on your calendar. Then we run it for you, so it's one less thing you touch.

Schedule Discovery Call →
Built & managed for you
Live in 7–14 days
Human handoff anytime
40%
of firms answer calls from prospective clients (down from 56% in 2019)
20%
of missed calls ever get a callback
21×
more likely to qualify a lead when you answer within 5 minutes
24/7
Orzenta answers every call, every hour

Sources: Clio Legal Trends Report; MIT/InsideSales lead-response study; Law Leaders intake study.

Hear the AI in action

See and hear the AI in action

Don't take our word for it — try it yourself.

Attorney meeting with a client

Where firms lose clients

The firm that picks up first usually gets the client. Here's where the other calls quietly go.

Without Orzenta

Leads slip away

  • ✕The 6 PM call hits voicemail, and most callers won't leave one
  • ✕Whoever grabs the phone is mid-task, so intake gets rushed
  • ✕Your front desk can't greet walk-ins and answer calls at once
  • ✕The caller who didn't book never hears from you again
With Orzenta

Every lead captured

  • Someone picks up every time, even 2 AM on a Sunday
  • Case details get captured the same way on every call
  • The consult is on your calendar before they hang up
  • Didn't book? They get a text right back, then a few more until they do
Built for your practice

Built for how law firms actually intake

We tailor the AI to your practice areas, then it works your phones around the clock.

Bilingual / Spanish intake

Captures Spanish-speaking callers instead of losing them — the AI answers and intakes in Spanish.

Human handoff anytime

A caller can reach a person on request — the AI transfers, it never traps them with a bot.

Spam & sales-call screening

Robocalls and solicitors get filtered so your team only sees real prospects.

24/7 client intake

Picks up in your firm's name and asks what you'd ask: what happened, when, and how to reach them.

New-matter capture

Case type, the other party, the dates that matter, contact info. It lands in your system the way your intake person likes it.

Consultation booking

Open slots turn into booked consults, confirmed by text so they actually show up.

Conflict-check info

Pulls the names and details your team needs to clear conflicts before you spend a minute on it.

Engagement letters & e-sign

On higher tiers it sends the engagement letter and chases down the signature.

Follow-up & reviews

Stays on the prospects who didn't book, and asks happy clients for a review once things wrap up.

We build it. We run it. You take the clients.

We don't hand you a login and wish you luck. Our team builds the intake, trains the AI on your practice areas, wires it into your calendar and CRM, and tunes it every month. You practice law.

Schedule Discovery Call →
90-Day Results Guarantee
Measurable results in 90 days or your next month is free.
How we compare

Orzenta vs. the alternatives

OrzentaIn-house receptionistAnswering service
Answers 24/7, weekends & after-hours✓✗Often extra
Never sick, on break, or on vacation✓✗✓
Practice-area-specific intake✓If trained✗
Books consults to your calendar✓✓Limited
Texts back no-shows until they book✓✗✗
Captures conflict-check info✓Depends✗
Flows into Clio / MyCase / your CRM✓ManualLimited
Bilingual (Spanish)✓If hiredVaries
You build & manage itWe doYou hire & trainSome
Typical costFrom $499/mo, done-for-you~$3,500–4,500/mo$300–2,000/mo

A full-time receptionist can't cover nights and weekends — which is exactly when injured, arrested, or grieving people call a lawyer.

Built for the rules you practice under

Confidential, compliant, and in your control

Confidentiality first
Calls and intake data are encrypted in transit and at rest, and never shared.
Never gives legal advice
It captures and routes information only — it doesn't advise callers or form an attorney–client relationship, so there's no UPL exposure.
Conflict-check ready
It gathers the names and details your team needs to clear conflicts before you spend a minute.
You stay in control
Every call is summarized and transcribed to you, and the AI hands off to a human anytime.
Done-for-you pricing

We build it and run it for your firm

Every plan includes the full build, 24/7 AI intake tailored to your practice areas, consult booking, and monthly tuning.

Foundation
$499/mo
+ $499 setup · 2,000 min/mo
  • ✓ 24/7 AI intake in your firm's name
  • ✓ New-matter capture
  • ✓ Consult booking to your calendar
  • ✓ Call summaries + transcripts
Schedule discovery call
Most popular
Accelerate
$699/mo
+ $999 setup · 3,000 min/mo
  • ✓ Everything in Foundation, plus:
  • ✓ Text-back to no-shows
  • ✓ Bilingual / Spanish intake
  • ✓ Spam & sales-call screening
Schedule discovery call
Elite
$1,499/mo
+ $1,999 setup · 5,000 min/mo
  • ✓ Everything in Accelerate, plus:
  • ✓ Engagement letters + e-sign
  • ✓ Review requests
  • ✓ Priority monthly tuning
Schedule discovery call
Higher volume or multi-office? Enterprise — custom-scoped.Talk to us →

Prefer to run it yourself? See self-serve plans from $49/mo →

Integrations

Works with your case management and the tools you use

Every call and new matter flows into your stack. Connect to 5,000+ apps through Zapier, plus the platforms firms run on.

FAQ

Questions firms ask

Is it AI or a real person?
The AI answers and handles intake. It introduces itself as your firm's AI assistant and can transfer to a person at any time, so callers are never trapped with a bot.
Does the AI give legal advice?
Never. It takes down information and routes it to your team. It doesn't advise callers and doesn't create an attorney–client relationship.
Is my callers' information secure and confidential?
Yes. Calls and intake data are encrypted in transit and at rest, and your data is never shared.
Can it run a conflict check?
It gathers the names and details your team needs to run one. Your staff makes the determination.
Can I keep my current phone number?
Yes. Forward your calls or port your number — we handle the rest. You can also get a new tracking number if you want one.
Which practice areas do you support?
Any. We tailor the intake script to your practice areas at build — personal injury, family, criminal, estate, immigration, and more.
Does it speak Spanish?
Yes — bilingual intake, so Spanish-speaking callers get captured instead of lost.
What happens after a call?
You get an instant summary and full transcript by email or text, and the new matter flows into your calendar and case management.
What does it cost?
Done-for-you plans start at $499/mo and are scoped to your call volume on a short discovery call.
How fast can we go live?
Typically 7–14 days after the discovery call. Voice answering starts within hours of setup; text features switch on once carrier registration clears.
What if a caller has an emergency or insists on a person?
The AI transfers to whoever you designate, on your rules — immediately for urgent matters.
Do you screen spam and sales calls?
Yes. Robocalls and solicitors are filtered so your team only sees real prospects.
Are you a law firm?
No. Orzenta provides communications and automation technology. The AI doesn't provide legal advice or create an attorney–client relationship; it captures information and routes it to your firm's staff.

Orzenta provides communications and automation technology and is not a law firm. The AI assistant does not provide legal advice or create an attorney–client relationship; it captures information and routes it to your firm's staff.

Stop losing clients to voicemail.

Grab 15 minutes with us. We'll look at how calls hit your firm today and map out what the AI would handle.

Schedule Discovery Call →

Done-for-you build · Live in 7–14 days · Human handoff anytime